Skip to main content

Clean uninstall MicroStrategy Analytics Enterprise using the Uninstallation Cleanup Utility

How to  clean uninstall MicroStrategy Analytics Enterprise using the Uninstallation Cleanup Utility

CONSIDERATIONS/GUIDELINES:
  • This Uninstallation Cleanup Utility is designed to remove the obsolete or leftover services, files and registries after uninstalling MicroStrategy products. 
  • The goal of this cleanup utility is to remove the leftover files and registries after uninstallation to make the machine "cleaner" for a second time installation (it can solve some known downgrade installation issues). 
  • The basic assumption for removing files is that the user installed MicroStrategy in a path that contains the string "MicroStrategy". If not, the files and certain registry keys will not be removed.
  • Using the cleanup utility incorrectly can cause system-wide problems that may require re-installation of the Operating System.  This utility should always be tested in a test environment before being run in a production environment.

  Link to download cleanup utility under files - Cleanup.zip:

https://community.microstrategy.com/s/article/KB307710-How-to-uninstall-MicroStrategy-Analytics-Enterprise?language=en_US

How to use this Tool

  1. Uninstall all the MicroStrategy and related products from Control Panel:
    • Any MSTR Hotfixes applied
    • MSTR Secure Enterprise
    • MSTR Health Center (if it's not uninstalled)
    • MSTR Office (if installed)
    • DHTML Editing Component (if installed)
  2. Restart the machine.
  3. Copy cleanup.exe to this machine.
  4. Right click and "Run as Administrator" to execute. This will do the following things:
    1. Back up the entire registry to "reg_backup_<timestamp>.reg" file (this file will get created in the same folder where the executable resides)
    2. Stop and remove MicroStrategy services (if they exist)
      • MicroStrategy Distribution Manager
      • MAEMETLS
      • MicroStrategy Execution Engine
      • MicroStrategy Intelligence Server
      • MicroStrategy Logging Client
      • MicroStrategy Logging Consumer
      • MicroStrategy Logging Server
      • MAPing
      • EMService
      • MicroStrategy SMTP Service
      • MicroStrategy NC PDF Formatter
      • SubscriptionAdministrator
      • SubscriptionServer
      • SubscriptionEngine
      • SubscriptionLogger
      • SubscriptionRMIRegistry
      • MicroStrategy System Monitor
      • TransactorAdministrator
      • TransactorCommunicationServer
      • TransactorTransactionEngine
      • TransactorLogger
      • TransactorLookup
      • MHealthAgent
      • HealthAgent
      • Tomcat8
      • MySQL
      • usherIDM
      • usherGW
      • Apache2.4
      • memcached
    3. Stop MicroStrategy related services
      • RemoteRegistry
      • Spooler
      • W3SVC
    4. Generate a list of registries to be cleaned from the system "applyCleanup.reg" (this file will get created in the same folder where the cleanup executable resides)
    5. Rename the leftover folder C:\Program Files (x86)\MicroStrategy to C:\Program Files (x86)\MicroStrategy_<timestamp>
    6. Rename the leftover folder C:\Program Files (x86)\Common Files\MicroStrategy to C:\Program Files (x86)\Common Files\MicroStrategy_<timestamp>
    7. Prompt "Do you want to import applyCleanup.reg to registry now? (y/n):"
      1. Enter "y", the registry entries in applyCleanup.reg will be removed from system registry
      2. Enter "n", the registry entries won't be removed. Users can always review applyCleanup.reg later and manually apply it by double clicking on it
  5. If the user wants to delete the entire MicroStrategy folders instead of renaming it, the user can run "cleanup.exe -f" in the Windows Command prompt.
  6. After the executable is run, users should restart the machine

Usage in Windows Command Prompt

cleanup.exe [-h] [-f]
optional arguments:
-h, --help
 show this help message and exit
-f remove directories instead of renaming
Disclaimers and Limitation of Liabilities
Disclaimer:The utility application is provided "as is" and without warranty of any kind. MicroStrategy Expressly disclaims all warranties, express, implied or statutory, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, satisfactory quality and non-infringement.
Limitation of Liability: MicroStrategy shall have no liability to licensee for any damages of any kind, including, but not limited to, liability for direct, indirect, special, incidental or consequential, damages (which shall include, but not be limited to, loss of data or information, loss of revenue or anticipated profits or lost business).
MSTR KB Ref: KB000021893
Version
MicroStrategy version family that this article applies to.
2019;11.0;10.11;10.10;10.9;10.8;10.7;10.6;10.5;10.4;10.3;10.2;10.1;10.0;9.5.1;9.4.1;9.3.1
URL Name
KB307710-How-to-uninstall-MicroStrategy-Analytics-Enterprise
Labels:

Comments

Post a Comment

Popular posts from this blog

Microstrategy Custom number formatting symbols

Custom number formatting symbols If none of the built-in number formats meet your needs, you can create your own custom format in the Number tab of the Format Cells dialog box. Select  Custom  as the Category and create the format using the number format symbols listed in the table below. Each custom format can have up to four optional sections, one each for: Positive numbers Negative numbers Zeros Text Each section is optional. Separate the sections by semicolons, as shown in the example below: #,###;(#,###);0;"Error: Entry must be numeric" For more examples, see  Custom number formatting examples . To jump to a section of the formatting symbol table, click one of the following: Numeric symbols Character/text symbols Date and time symbols Text color symbols Currency symbols Conditional symbols Numeric symbols For details on how numeric symbols apply to the Big Decimal data type, refer to the  Project Design Guide . ...
3 comments
Read more

"Element browsing is not supported for this subtype of attributes" error message in MicroStrategy

Element browsing is not supported for this subtype of attributes]" error message appears MicroStrategy This happens when browsing attribute elements in a filter, prompt report or dashboard. When running a prompt dashboard in MicroStrategy Web 9.4.1 and above, the following error message appears when browsing prompt attribute. The issue does not occur in MicroStrategy Desktop.         "Element browsing is not supported for this subtype of attributes. The element net server was unable to load an element collection from the element server due to failure." CAUSE: Possible causes are: There is no browse forms selected in the attribute creation process, this also happens when one of the browse forms have been deleted by architect and forget to add another browse form. The attribute contains multiple browsing form and MicroStrategy Web is unable to load its elements.     WORKAROUND: Add a browsing form under display tab of the attribute, so that display form ...
Post a Comment
Read more

N-Level deep nested prompts in MicroStrategy

N-Level deep nested prompts in MicroStrategy Prompt-in-prompt is a feature in which the answer to one prompt is used to define another prompt. This feature is only implemented for element list prompts. The following procedure describes how to achieve this: Create the highest level filter. This is a filter which contains a prompt on an attribute element list. Create a filter on the attribute "Year." Click "prompt on attribute element list" and click "Next" through the rest of the screens to accept the default values. Do not set any additional conditions. Save the filter as "YEAR FILTER:"   From this level on, each filter will contain both a prompt on an element list and will have its element list filtered by the filter created one level above it. There is no limit to the number of such filters that can be layered. Create a filter on attribute "Quarter" and click "Prompt." Select "Use a filter to reduce the nu...
Post a Comment
Read more

Split Hierarchy with M-M(many to many) relationships in Microstrategy:

Split Hierarchy with M-M(many to many) relationships in Microstrategy: Split Hierarchy with M-M relationships: Explanation A split hierarchy is one - that at the lowest level - has more than one child. The schema looks like the following diagram. Problem Reports that contain B or C will ignore filters on the other . Recommendation MicroStrategy recommends to have only one child at the lowest level. Workaround / Solution Make B and C parents of a new compound attribute using both columns as its ID with A B and C as its parents.  
Post a Comment
Read more

Prompt-in-prompt(Nested Prompts) in Microstrategy

Prompt-in-prompt(Nested Prompts) in  Microstrategy Nested prompts allows you to create one prompt based on the other and other bases on another, nested prompts allows us to prompt the highest level(Like year) to middle level(like Quarter, then to the low level(like Month). Here you can see how to  create a 3-level deep nested prompt that will prompt the user to select a year, then a quarter within that year, then a month within that quarter. Prompt-in-prompt is a feature in which the answer to one prompt is used to define another prompt. This feature is only implemented for element list prompts . The following procedure describes how to achieve this: Create the highest level filter. This is a filter which contains a prompt on an attribute element list. Create a filter on the attribute "Year." Click "prompt on attribute element list" and click "Next" through the rest of the screens to accept the default values. Do not set any additio...
3 comments
Read more

"System Prompt" and its uses in MicroStrategy

System Prompt and its uses in MicroStrategy WHAT IS A "SYSTEM PROMPT"? "System Prompt" is a system object that was introduced back in version 8.0.0. The object is named as "User Login" and is implemented as a prompt object. The object can be found under Public Objects > Prompts > System prompts, as shown below: Unlike ordinary prompt objects, system prompts don't require any answers from the user. When a report containing a system prompt runs, the prompt is answered automatically with the login of the user who runs the report. On the other hand, like other prompt objects, answers to system prompts are used to match caches. Therefore, users don't share caches for reports that contain system prompts. For details on how caches are matched, refer to the following MicroStrategy Knowledge Base document: KB5300-7X0-0147 - How are caches matched in MicroStrategy Intelligence Server 7.x? WHEN ARE SYSTEM PROMPTS USED?    System pr...
Post a Comment
Read more

Multi-Select Drop Down Selector with Apply Button

Multi-Select Drop Down Selector with  OK Button  When creating a Report Services Document, you may want to create a drop down selector to save space, but also would like the drop down to be a multi-selector with OK/Apply button. Below are instructions to achieve this in a Report Services Document.  Steps to Create: 1. Right click on your drop down selector and choose Properties and Formatting 2. Navigate to the Layout Tab 3. In the layout tab, click "Allow multiple selections". It will  not  indicate that the check box is enabled, but this step is mandatory.  3. Next, navigate to the Theme tab. Choose the  L ight Theme  from the drop down menu and click the Apply button. 4) Next, change the Theme back to  None  and click Apply. 4. When you return to the Layout tab, you will see the checkbox for  Allow multiple selections  is now checked.  
Post a Comment
Read more

Partition Key Selection guidelines in MicroStrategy

Partition Key Selection guidelines MicroStrategy The partition attribute is typically dictated by specific application needs. Below are some general guidelines for identifying a good partition attribute. Some of the largest fact tables in the application are typically good candidates for partitioning and thus influence the choice of the partition attribute.  Data should be partitioned in such a way that it allows for the most number of partitions to be involved in any question that is asked of the application. Attributes that are frequently used for filtering or selections do not make for good partition attributes. The partition attribute should allow for near uniform distribution of data across the partitions, so that the workload on each partition is evenly distributed. To support best dashboard execution and concurrency performance, MicroStrategy has chosen to limit the number of logical CPUs engaged for any single grid evaluation to  4 . Columns on which some of the larger...
1 comment
Read more

Ways to create derived elements

Ways to create derived elements Using the Derived Elements Editor, you can create derived elements using the techniques described in the topics listed below: Grouping attribute elements to create derived elements Filtering attribute elements to create derived elements Using calculations to create derived elements
2 comments
Read more

Fiscal Week, Fiscal Month, Fiscal Quarter and Fiscal Year calculations in Microstrategy

Fiscal Week, Fiscal Month, Fiscal Quarter and Fiscal Year calculations in Microstrategy FiscalWeek Returns the numeric position of a week within a fiscal year, for a given  input date. This function is useful in financial reporting when the start of the fiscal year is different than the start of the calendar year. Syntax FiscalWeek< firstWeekDay ,  firstMonth >( Date / Time ) Where: • Date / Time  is the input date or timestamp. • firstWeekDay  (default value is 1) is a parameter that determines which day of the week is considered as the first day of the week. You can type an integer value from 1 to 7, with 1 representing Sunday, 2 representing Monday, and so on until 7 representing Saturday. • firstMonth  (default value is 1) is a parameter that determines which month is considered as the start of the fiscal year. You can type an integer value from 1 to 12, with 1 representing January, 2 representing February, and so on until ...
1 comment
Read more