Skip to main content

Clean uninstall MicroStrategy Analytics Enterprise using the Uninstallation Cleanup Utility

How to  clean uninstall MicroStrategy Analytics Enterprise using the Uninstallation Cleanup Utility

CONSIDERATIONS/GUIDELINES:
  • This Uninstallation Cleanup Utility is designed to remove the obsolete or leftover services, files and registries after uninstalling MicroStrategy products. 
  • The goal of this cleanup utility is to remove the leftover files and registries after uninstallation to make the machine "cleaner" for a second time installation (it can solve some known downgrade installation issues). 
  • The basic assumption for removing files is that the user installed MicroStrategy in a path that contains the string "MicroStrategy". If not, the files and certain registry keys will not be removed.
  • Using the cleanup utility incorrectly can cause system-wide problems that may require re-installation of the Operating System.  This utility should always be tested in a test environment before being run in a production environment.

  Link to download cleanup utility under files - Cleanup.zip:

https://community.microstrategy.com/s/article/KB307710-How-to-uninstall-MicroStrategy-Analytics-Enterprise?language=en_US

How to use this Tool

  1. Uninstall all the MicroStrategy and related products from Control Panel:
    • Any MSTR Hotfixes applied
    • MSTR Secure Enterprise
    • MSTR Health Center (if it's not uninstalled)
    • MSTR Office (if installed)
    • DHTML Editing Component (if installed)
  2. Restart the machine.
  3. Copy cleanup.exe to this machine.
  4. Right click and "Run as Administrator" to execute. This will do the following things:
    1. Back up the entire registry to "reg_backup_<timestamp>.reg" file (this file will get created in the same folder where the executable resides)
    2. Stop and remove MicroStrategy services (if they exist)
      • MicroStrategy Distribution Manager
      • MAEMETLS
      • MicroStrategy Execution Engine
      • MicroStrategy Intelligence Server
      • MicroStrategy Logging Client
      • MicroStrategy Logging Consumer
      • MicroStrategy Logging Server
      • MAPing
      • EMService
      • MicroStrategy SMTP Service
      • MicroStrategy NC PDF Formatter
      • SubscriptionAdministrator
      • SubscriptionServer
      • SubscriptionEngine
      • SubscriptionLogger
      • SubscriptionRMIRegistry
      • MicroStrategy System Monitor
      • TransactorAdministrator
      • TransactorCommunicationServer
      • TransactorTransactionEngine
      • TransactorLogger
      • TransactorLookup
      • MHealthAgent
      • HealthAgent
      • Tomcat8
      • MySQL
      • usherIDM
      • usherGW
      • Apache2.4
      • memcached
    3. Stop MicroStrategy related services
      • RemoteRegistry
      • Spooler
      • W3SVC
    4. Generate a list of registries to be cleaned from the system "applyCleanup.reg" (this file will get created in the same folder where the cleanup executable resides)
    5. Rename the leftover folder C:\Program Files (x86)\MicroStrategy to C:\Program Files (x86)\MicroStrategy_<timestamp>
    6. Rename the leftover folder C:\Program Files (x86)\Common Files\MicroStrategy to C:\Program Files (x86)\Common Files\MicroStrategy_<timestamp>
    7. Prompt "Do you want to import applyCleanup.reg to registry now? (y/n):"
      1. Enter "y", the registry entries in applyCleanup.reg will be removed from system registry
      2. Enter "n", the registry entries won't be removed. Users can always review applyCleanup.reg later and manually apply it by double clicking on it
  5. If the user wants to delete the entire MicroStrategy folders instead of renaming it, the user can run "cleanup.exe -f" in the Windows Command prompt.
  6. After the executable is run, users should restart the machine

Usage in Windows Command Prompt

cleanup.exe [-h] [-f]
optional arguments:
-h, --help
 show this help message and exit
-f remove directories instead of renaming
Disclaimers and Limitation of Liabilities
Disclaimer:The utility application is provided "as is" and without warranty of any kind. MicroStrategy Expressly disclaims all warranties, express, implied or statutory, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, satisfactory quality and non-infringement.
Limitation of Liability: MicroStrategy shall have no liability to licensee for any damages of any kind, including, but not limited to, liability for direct, indirect, special, incidental or consequential, damages (which shall include, but not be limited to, loss of data or information, loss of revenue or anticipated profits or lost business).
MSTR KB Ref: KB000021893
Version
MicroStrategy version family that this article applies to.
2019;11.0;10.11;10.10;10.9;10.8;10.7;10.6;10.5;10.4;10.3;10.2;10.1;10.0;9.5.1;9.4.1;9.3.1
URL Name
KB307710-How-to-uninstall-MicroStrategy-Analytics-Enterprise
Labels:

Comments

Post a Comment

Popular posts from this blog

Prompt-in-prompt(Nested Prompts) in Microstrategy

Prompt-in-prompt(Nested Prompts) in  Microstrategy Nested prompts allows you to create one prompt based on the other and other bases on another, nested prompts allows us to prompt the highest level(Like year) to middle level(like Quarter, then to the low level(like Month). Here you can see how to  create a 3-level deep nested prompt that will prompt the user to select a year, then a quarter within that year, then a month within that quarter. Prompt-in-prompt is a feature in which the answer to one prompt is used to define another prompt. This feature is only implemented for element list prompts . The following procedure describes how to achieve this: Create the highest level filter. This is a filter which contains a prompt on an attribute element list. Create a filter on the attribute "Year." Click "prompt on attribute element list" and click "Next" through the rest of the screens to accept the default values. Do not set any additio...
3 comments
Read more

MicroStrategy URL API Parameters

MicroStrategy URL Structure The following table summarizes the root URL structure used for every request to MicroStrategy Web. Environment Main Application URL Administration URL J2EE http://webserver/MicroStrategy/servlet/mstrWeb http://webserver/MicroStrategy/servlet/mstrWebAdmin .NET http://webserver/MicroStrategy/asp/Main.aspx http://webserver/MicroStrategy/asp/Admin.aspx Every request sent to MicroStrategy Web calls a central controller. Parameters are appended to  Main.aspx  or  mstrWeb  (in a .NET and J2EE environment, respectively) to indicate to the controller how the request should be internally forwarded and handled. The following examples show a URL for accessing a MicroStrategy folder when the user does not have an existing session. The URL contains not only the parameters needed to connect to MicroStrategy Web, but also the parameters needed to log on and create a session. J2EE environment: <a href="http:...
2 comments
Read more

Microstrategy document/dashboard applying selections as filters or slices

Applying selections as filters or slices In a Microstrategy Document the selections a user makes in a selector can either filter or slice the data in the target: Filtering means that the data for the current selection is calculated only when it is requested by the user. The selections are used to filter the underlying dataset before the metric values are aggregated at the level of the Grid/Graph that is displayed in the document. If the source attribute is not included in the Grid/Graph, the metric values from all the selected elements are aggregated and shown at the level specified in the Grid/Graph. All metric condition selectors (which filter metric values or ranks) and selectors that target other selectors filter data by default. You cannot change them to slicing selectors. Slicing means that the data for each available item in the selector is calculated in advance when the document is first displayed. Selections made while ...
2 comments
Read more

Custom formatting Microstrategy metric format into 1M 2M etc

Custom formatting metric values of 1,100,000 into a 1.1 million 1.1M type format  In addition to the the pre-defined options for metric formatting, MicroStrategy supports custom formatting. The MicroStrategy Tutorial project is used to explain how users can customize numbers from "1,000,000" to a "1.00" format. Consider a report containing row data values greater than a million, as illustrated below: To format these metric values to use a decimal (i.e., 1.1) instead of showing all the numerals, right-click on the metric (' Revenue ' , for this example) and select  Formatting > Revenue Values , as shown below: Select " Custom " as a category in the Number tab and enter ' 0,,.## ' (without quotation marks), as shown below: Confirm that the format applied properly:
2 comments
Read more

MicroStrategy VLDB properties with Hive

 Recommended VLDB Properties for use of  MicroStrategy 9 with Hive 0.7x The recommended VLDB optimizations for Hive 0.7x are listed below. These values are set by default when the "Hive 0.7x" database object is used (set at  Configuration Managers > Database Instances > Database Instance > Database connection type ) Selected Default VLDB Properties for Hive 0.7x  VLDB Category  VLDB Property Setting  Value   Tables  Fallback Table Type  Permanent Table  Tables  Maximum SQL Passes Before FallBack   0 (no threshold)  Tables  Maximum Tables in FROM Clause Before FallBack  0 (no threshold)  Tables  Drop Temp Table Method  Drop after final pass   Tables  Table Creation Type  Implicit Table  Query Optimizations   Sub Query Type   Use Temporary Table, falling back to IN (SELECT COL) for cor...
Post a Comment
Read more

Email Subscription in Microstrategy

Create Email Subscription in Microstrategy Creates an email subscription. Do not include any leading or trailing spaces in the ANSWER parameters. This causes a SQL error and prevents the command from executing. Ex: CREATE EMAILSUBSCRIPTION "New Multi Users" FOR OWNER "administrator" SCHEDULE "Books Closed" CONTACTGROUP "TEST"  CONTENT "Electronics Revenue by Region" IN FOLDER "\Public Objects\REPORTS\SUBJECT Areas\Sales and Profitability Analysis" IN PROJECT "MicroStrategy Tutorial" DELIVERYFORMAT HTML  EXPIRATIONDATE NEVER EXPRIED FILENAME "file_name"   SUBJECT  "Test REPORT" MESSAGE "Please Test"; CREATE EMAILSUBSCRIPTION [ subscription_name ] [FOR OWNER login_name ] SCHEDULE schedule_name  (ADDRESS address_name | USER user_name  | CONTACT contact_name [ADDRESS contact_ address_name ] | CONTACTGROUP contact_group_name ) CONTENT ( report_or_document_name IN FOLDER   loc...
1 comment
Read more

Fiscal Week, Fiscal Month, Fiscal Quarter and Fiscal Year calculations in Microstrategy

Fiscal Week, Fiscal Month, Fiscal Quarter and Fiscal Year calculations in Microstrategy FiscalWeek Returns the numeric position of a week within a fiscal year, for a given  input date. This function is useful in financial reporting when the start of the fiscal year is different than the start of the calendar year. Syntax FiscalWeek< firstWeekDay ,  firstMonth >( Date / Time ) Where: • Date / Time  is the input date or timestamp. • firstWeekDay  (default value is 1) is a parameter that determines which day of the week is considered as the first day of the week. You can type an integer value from 1 to 7, with 1 representing Sunday, 2 representing Monday, and so on until 7 representing Saturday. • firstMonth  (default value is 1) is a parameter that determines which month is considered as the start of the fiscal year. You can type an integer value from 1 to 12, with 1 representing January, 2 representing February, and so on until ...
1 comment
Read more

Prompt-in-prompt (nested prompt) in a FreeForm SQL Report in MicroStrategy

Prompt-in-prompt (nested prompt) feature in a FreeForm SQL Report in MicroStrategy  The following procedure describes how to achieve prompt-in-prompt in a Freeform SQL report in MicroStrategy Tutorial project: Create a new filter, select Add an Attribute qualification and choose the highest level attribute Country. Make sure to Qualify On: Elements. Click Prompt as the image shown below. Accept all the default values without any changes in the popped up window after clicking on "Prompt" as shown below. Save the filter as "Country Filter". Click "Prompt", choose "Use a filter to reduce the number of elements" option and select Country Filter created in last step, as shown below. Save the filter as "Region Filter". Select Filter definition prompt -> Choose from an attribute element list as shown below. Choose attribute Call Center and use the Region Filter created in the previous st...
Post a Comment
Read more

Configure Connection Mapping in Microstrategy

Configure Connection Mapping in Microstrategy The following steps demonstrate the second scenario where two different data warehouses are used within the same project: Create two different database connections -                                                                                        One that points to the data warehouse for the European users                                                                 and the other that points to the data warehouse for USA users as shown below: Select Europe as the default database connection for the database Instance as seen below: Go to P...
Post a Comment
Read more