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Enter a valid physical address error in Microstrategy Web

Enter a valid physical address error in Microstrategy  Web


This issue occurs when adding an Email addresses with an apostrophe and trying to add it to the recipients list, the following error occurs in MicroStrategy Web 8.x/9.x/10.x/11.x etc




This is a known issue in MicroStrategy Web 9.x/10.x.11.x and has never been fixed in Web.
As a workaround MSTR suggests that to add the email from Developer.

Work Around. 

  1. The email address can be entered from MicroStrategy Developer using the steps below:
  2. Login to Developer with admin privileges or access to create contacts.
  3. Go to Administration
  4. Click on Delivery Managers and then Contacts
  5. Right click in empty space in window where Contacts are displayed.
  6. Select New -> Contact
  7. Give the Name of the contact in the General tab and to to Addresses tab and click New
  8. Give the Name to be displayed on the contact and physical address
  9. Under Security tab select a user for "Link contact to user"
  10. Click on OK.
  11. Now go to MSTR Web, you'll see the newly created contact already displayed in the contacts list.







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