Skip to main content

Clean uninstall MicroStrategy Analytics Enterprise using the Uninstallation Cleanup Utility

How to  clean uninstall MicroStrategy Analytics Enterprise using the Uninstallation Cleanup Utility

CONSIDERATIONS/GUIDELINES:
  • This Uninstallation Cleanup Utility is designed to remove the obsolete or leftover services, files and registries after uninstalling MicroStrategy products. 
  • The goal of this cleanup utility is to remove the leftover files and registries after uninstallation to make the machine "cleaner" for a second time installation (it can solve some known downgrade installation issues). 
  • The basic assumption for removing files is that the user installed MicroStrategy in a path that contains the string "MicroStrategy". If not, the files and certain registry keys will not be removed.
  • Using the cleanup utility incorrectly can cause system-wide problems that may require re-installation of the Operating System.  This utility should always be tested in a test environment before being run in a production environment.

  Link to download cleanup utility under files - Cleanup.zip:

https://community.microstrategy.com/s/article/KB307710-How-to-uninstall-MicroStrategy-Analytics-Enterprise?language=en_US

How to use this Tool

  1. Uninstall all the MicroStrategy and related products from Control Panel:
    • Any MSTR Hotfixes applied
    • MSTR Secure Enterprise
    • MSTR Health Center (if it's not uninstalled)
    • MSTR Office (if installed)
    • DHTML Editing Component (if installed)
  2. Restart the machine.
  3. Copy cleanup.exe to this machine.
  4. Right click and "Run as Administrator" to execute. This will do the following things:
    1. Back up the entire registry to "reg_backup_<timestamp>.reg" file (this file will get created in the same folder where the executable resides)
    2. Stop and remove MicroStrategy services (if they exist)
      • MicroStrategy Distribution Manager
      • MAEMETLS
      • MicroStrategy Execution Engine
      • MicroStrategy Intelligence Server
      • MicroStrategy Logging Client
      • MicroStrategy Logging Consumer
      • MicroStrategy Logging Server
      • MAPing
      • EMService
      • MicroStrategy SMTP Service
      • MicroStrategy NC PDF Formatter
      • SubscriptionAdministrator
      • SubscriptionServer
      • SubscriptionEngine
      • SubscriptionLogger
      • SubscriptionRMIRegistry
      • MicroStrategy System Monitor
      • TransactorAdministrator
      • TransactorCommunicationServer
      • TransactorTransactionEngine
      • TransactorLogger
      • TransactorLookup
      • MHealthAgent
      • HealthAgent
      • Tomcat8
      • MySQL
      • usherIDM
      • usherGW
      • Apache2.4
      • memcached
    3. Stop MicroStrategy related services
      • RemoteRegistry
      • Spooler
      • W3SVC
    4. Generate a list of registries to be cleaned from the system "applyCleanup.reg" (this file will get created in the same folder where the cleanup executable resides)
    5. Rename the leftover folder C:\Program Files (x86)\MicroStrategy to C:\Program Files (x86)\MicroStrategy_<timestamp>
    6. Rename the leftover folder C:\Program Files (x86)\Common Files\MicroStrategy to C:\Program Files (x86)\Common Files\MicroStrategy_<timestamp>
    7. Prompt "Do you want to import applyCleanup.reg to registry now? (y/n):"
      1. Enter "y", the registry entries in applyCleanup.reg will be removed from system registry
      2. Enter "n", the registry entries won't be removed. Users can always review applyCleanup.reg later and manually apply it by double clicking on it
  5. If the user wants to delete the entire MicroStrategy folders instead of renaming it, the user can run "cleanup.exe -f" in the Windows Command prompt.
  6. After the executable is run, users should restart the machine

Usage in Windows Command Prompt

cleanup.exe [-h] [-f]
optional arguments:
-h, --help
 show this help message and exit
-f remove directories instead of renaming
Disclaimers and Limitation of Liabilities
Disclaimer:The utility application is provided "as is" and without warranty of any kind. MicroStrategy Expressly disclaims all warranties, express, implied or statutory, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, satisfactory quality and non-infringement.
Limitation of Liability: MicroStrategy shall have no liability to licensee for any damages of any kind, including, but not limited to, liability for direct, indirect, special, incidental or consequential, damages (which shall include, but not be limited to, loss of data or information, loss of revenue or anticipated profits or lost business).
MSTR KB Ref: KB000021893
Version
MicroStrategy version family that this article applies to.
2019;11.0;10.11;10.10;10.9;10.8;10.7;10.6;10.5;10.4;10.3;10.2;10.1;10.0;9.5.1;9.4.1;9.3.1
URL Name
KB307710-How-to-uninstall-MicroStrategy-Analytics-Enterprise
Labels:

Comments

Post a Comment

Popular posts from this blog

MicroStrategy URL API Parameters

MicroStrategy URL Structure The following table summarizes the root URL structure used for every request to MicroStrategy Web. Environment Main Application URL Administration URL J2EE http://webserver/MicroStrategy/servlet/mstrWeb http://webserver/MicroStrategy/servlet/mstrWebAdmin .NET http://webserver/MicroStrategy/asp/Main.aspx http://webserver/MicroStrategy/asp/Admin.aspx Every request sent to MicroStrategy Web calls a central controller. Parameters are appended to  Main.aspx  or  mstrWeb  (in a .NET and J2EE environment, respectively) to indicate to the controller how the request should be internally forwarded and handled. The following examples show a URL for accessing a MicroStrategy folder when the user does not have an existing session. The URL contains not only the parameters needed to connect to MicroStrategy Web, but also the parameters needed to log on and create a session. J2EE environment: <a href="http:...
2 comments
Read more

Create an alert-based subscription in MicroStrategy Distribution Services

Create an alert-based subscription in MicroStrategy Distribution Services on Web Subscription to a report or Report Services document which will be executed when a certain conditional threshold is met based on another executing report. For example, a scheduled report executes which shows the Revenue by day for the past week. If the Revenue on any one day falls below a certain value, a subscription to another report or Report Services document can be triggered and delivered to a recipient. An alert based subscription can only be created directly on a report; however, another report or Report Services document can be delivered when the alert based subscription is triggered. Note: you need a grid report to create an alert and you cannot create if you want to create on a document with text boxes. The following example will walk through the basic steps on how to setup a subscription based on an alert like this: Follow the brief  steps bel...
3 comments
Read more

Non Aggregate metrics Beginning lookup, Ending lookup, Beginning fact., Ending fact

Non Aggregate metrics  Beginning lookup,  Ending lookup,  Beginning fact .,  Ending fact A nonaggregatable metric, such as an inventory metric, is one that should not be aggregated across an attribute.   For example, if you have monthly inventory numbers in your data warehouse and want to calculate the yearly inventory, adding the monthly numbers together does not provide a useful business measure. Instead, you may want to use the end-on-hand and beginning-on-hand inventory numbers to see how the total inventory changed during the year.  The following options are available: • To use the first value in the lookup table, select  Beginning lookup . • To use the last value in the lookup table, select  Ending lookup . • To use the first value in the fact table, select  Beginning fact . • To use the last value in the fact table, select  Ending fact .
Post a Comment
Read more

"System Prompt" and its uses in MicroStrategy

System Prompt and its uses in MicroStrategy WHAT IS A "SYSTEM PROMPT"? "System Prompt" is a system object that was introduced back in version 8.0.0. The object is named as "User Login" and is implemented as a prompt object. The object can be found under Public Objects > Prompts > System prompts, as shown below: Unlike ordinary prompt objects, system prompts don't require any answers from the user. When a report containing a system prompt runs, the prompt is answered automatically with the login of the user who runs the report. On the other hand, like other prompt objects, answers to system prompts are used to match caches. Therefore, users don't share caches for reports that contain system prompts. For details on how caches are matched, refer to the following MicroStrategy Knowledge Base document: KB5300-7X0-0147 - How are caches matched in MicroStrategy Intelligence Server 7.x? WHEN ARE SYSTEM PROMPTS USED?    System pr...
Post a Comment
Read more

Microstrategy Dossiers explained

Microstrategy  Dossiers With the release of MicroStrategy 10.9, we’ve taken a leap forward in our dashboarding capabilities by simplifying the user experience, adding storytelling, and collaboration.MSTR has  evolved dashboards to the point that they are more than dashboards - they are  interactive, collaborative analytic stories . Ultimately, it was time to go beyond dashboards, both in concept and in name, and so  the've  renamed VI dashboards to  ‘ dossiers ’.  Dossiers can be created by using the new Desktop product or Workstation or simply from the Web interface which replaces Visual Insights. All the existing visual Insights dashboards will be converted to Dossiers   With MicroStrategy 10.9, there was an active focus on making it easier to build dashboards for the widest audience of end users. To achieve this, some key new capabilities were added that make it easier to author, read, interact and collaborate on dashboards ...
7 comments
Read more

Bursting file subscriptions Microstartegy

Bursting file subscriptions: Delivering  parts of reports across multiple files: Large MicroStrategy reports and documents are often broken up into separate pages by attributes. In a similar way, with Distribution Services, you can split up, or burst, a report or document into multiple files. When the subscription is executed, a separate file is created for each element of each attribute selected for bursting. Each file has a portion of data according to the attributes used to group data in the report (page-by axis) or document (group-by axis). Ex:, you may have a report with information for all regions. You could place Region in the page-by axis and burst the file subscription into the separate regions. This creates one report file for each region. As a second ex:, if you choose to burst your report using the Region and Category attributes, a separate file is created for each combination of Region and Category, such as Central and Books as a report, Central and Ele...
1 comment
Read more

Control the display of null and zero metric values

Show   Control the display of null and zero metric values in a grid report You can determine how to display or hide rows and columns in a grid report that consist only of null or zero metric values. You can have MicroStrategy hide the rows and columns in the following ways: Hide rows and columns that consist only of null metric values Hide rows and columns that consist only of zero metric values Hide rows and columns that consist only of null or zero metric values (default) Once you have defined how MicroStrategy hides null and zero metric values in the grid, you can quickly show or hide the grid using the Hide Nulls/Zeros option in the Data menu, as described below, or by clicking the  Hide Nulls/Zeros  icon  in the Data toolbar. To determine how null and zero metric values are displayed or hidden in a grid report Open the report in Edit mode. From the  Tools  menu, select  Report Options . The Report Options...
Post a Comment
Read more

Retrieve a list of user groups and the associated users in MicroStrategy Developer 9.x / 10.x

Retrieve a list of user groups and the associated users in MicroStrategy Developer Follow the steps below to create a list of all groups and the users in each group: In MicroStrategy Developer 9.x, select 'Project Documentation' from the Tools menu to start the wizard. Select any project that is in the project source that contains the users and groups and click Next. Select only Configuration Objects for documentation. Uncheck the 'Basic Properties' object category from the next screen, as shown below: Then select only 'User Group' under the Configuration Objects section and only 'Groups' and 'Members' under the Definition section, as shown below: Go through the rest of the wizard, and open the resulting documentation. After navigating down to the User Groups, the documentation should look similar to the following image: This page shows every group, any child groups, and all members of each group.
Post a Comment
Read more

Relationship with Report Filter options for Levels metrics

Relationship with Report Filter options for Levels metrics You can define how the report filter affects the metric calculation. From the  Relationship with Report Filter  drop-down list, select one of the following: • To include only data that meets the conditions in the report filter in the metric calculation, select  Standard filtering . • To raise the level of the report filter to the level of the target, if possible, then apply the report filter to the metric calculation, select  Absolute filtering . For example, the report filter contains the Washington, DC, Boston, and New York call centers, but the Revenue metric is calculated at the Region level. Because Call Center is a child attribute of Region, the report filter's level is raised to the Region level, and the report filter is treated as if it includes the regions that contain Washington, DC, Boston, and New York (in this case, Mid-Atlantic and Northeast). Data from all call centers in the Mid-At...
Post a Comment
Read more

Microstrategy Removing sections that do not have metric data

Removing sections that do not have metric data This is an interesting feature which might not be explored by many of us and it comes us handy. A  cross join between datasets can result in rows or Group Header/Footer sections that do not have metric data. For example, a document contains two datasets. Dataset 1 contains Year and Revenue, with data for three years (2007-2009). Dataset 2 contains Year and Profit, filtered to return data for only two years (2008 and 2009). If you place Year and Profit in the Details and execute the document, it displays three rows, although no profit data exists for 2007. This is a product of the cross join between the two datasets. You do not want to see the blank line for 2007 since it does not give you any data for profit. You can select the  Trim sections for which no metric value data is available  check box. This removes the row for 2007, since no metric data for Profit is available for 2007. The results are shown below: ...
Post a Comment
Read more